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Broadband help

For queries about your TalkTalk broadband service.

Internet down?

Gretch
Newbie
Private Message TalkTalk
Message 2 of 2

How do I check if my internet service is down, and how long this will last for? 

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fr8ys
Community Star
Private Message TalkTalk
Message 1 of 2

National outages can be found here, but there appear to be none, other than mention of the last storms that caused issues.

 

https://community.talktalk.co.uk/t5/Service-Status-Dashboard/bd-p/service

 

You can check your own connection issues in my Account, but if your internet is down, it won't be accessible.

 

Staff here are not back until Monday, so nest to either Phone or use Chat.

 

Try phoning 0345 172 0088

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

 

If you wish to chat online, there is a link on this page together with details of opening hours


https://community.talktalk.co.uk/t5/articles/our-live-chat-team/ta-p/2230529

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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