Internet drop out

[steveb1960]

keep getting internet drop out since upgrading to fibre

last Friday approx 3.30 pm, Last Sunday 10.00pm, today approx 5.00 pm fixed  by turning off and on router

[Chris-TalkTalk]

Thanks, did you notice if the lights changed on the ONT?

Chris

[steveb1960]

It has dropped connection once with old router

[Chris-TalkTalk]

Hi Steve,

How has it been since your last post, any further drops?

Chris

[steveb1960]

Lights on router are white have to switch it on and off to fix it

[Debbie-TalkTalk]

Hi steveb1960

I'm sorry to hear this.

The line test is clear and the connection stats are not showing any re connections.

Do any lights change on the router or ONT?

[steveb1960]

just to keep you updated lost internet this morning on my old router

[Debbie-TalkTalk]

Hi steveb1960

Thank you. The firmware update will automatically be rolled out to your router.

As soon as we have the dates for the roll out then I will post back on this thread to let you know so you can connect the Sagemcom hub again.

Debbie

[steveb1960]

the connection is stable with the old router, i'm ok to wait for new firmware

[Debbie-TalkTalk]

Hi steveb1960

Is the connection stable with your old router?

We have new firmware coming in the next few weeks for the Sagemcom hub. I think we should wait and update the router firmware first.

Would it be ok to continue using your old router for now?

[steveb1960]

after continual dropouts i have found my old router and had no issues since please se attached details of the problamtic routerdetails

[Michelle-TalkTalk]

Hi,

Can I just confirm, what make and model of router do you currently have and what version of firmware is currently on the router please?

Thanks

[steveb1960]

I haven't got a spare router, had dropouts more frequent in the last 48hrs, can this be looked into please

[Chris-TalkTalk]

OK thanks. Have you tested with a second router? If not then I think we should give this a try

Chris

[steveb1960]

Just the router 

[steveb1960]

Just router

[Chris-TalkTalk]

Hi Steve,

When the connection drops do you just need to reboot the router and not the ONT too, to get it to reconnect?

Chris

[steveb1960]

any more info on this issue please

[steveb1960]

all devices lose connection

[Michelle-TalkTalk]

Hi,

Are all devices dropping, both wired and wireless?

Thanks

[steveb1960]

No lights flashing just solid light white router is the new one with anologue telephone socket on back