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For queries about your TalkTalk broadband service.

Internet dropping

Darkhorsewales
Participant
Private Message TalkTalk
Message 33 of 33

I've had  issues with my zyexel router and was sent a replacement but still dropping and red light on internet. Tried everything except engineer visit and spent about 3 hours on phone with agents.

Rhodri Evans
0 Likes
32 REPLIES 32

Message 21 of 33

Hi @Darkhorsewales 

 

Please can you provide your availability for an engineer visit AM and PM?

 

Can you also confirm potential Engineer charges

 

I can then arrange the Openreach engineer visit for you.

 

Thanks

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Message 22 of 33

I have already spent 3 hours on the phone with advisors testing the line, so don't wish to do this again. I'm happy for an Openreach engineer to visit the property instead.

Rhodri Evans
0 Likes

Message 23 of 33

Hi Darkhorsewales

 

For a line test to be completed this evening then you would need to contact our Faults Team by Live Chat or phone.

 

I can request an Openreach engineer visit to the property, I just wanted to make sure that the face plate or any other equipment connected wasn't causing the fault detected on the line tests.

0 Likes

Darkhorsewales
Participant
Private Message TalkTalk
Message 24 of 33

Afraid I won't be there at all tomorrow as I'm going away.

Rhodri Evans
0 Likes

Message 25 of 33

Hi Darkhorsewales

 

Would it be possible to do this tomorrow morning? (any time from 6am onwards)

0 Likes

Darkhorsewales
Participant
Private Message TalkTalk
Message 26 of 33

4:45 this evening? I can only stay for 15 mins though.

Rhodri Evans
0 Likes

Message 27 of 33

Hi @Darkhorsewales 

 

When would be the best time for us to run this line test?

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Darkhorsewales
Participant
Private Message TalkTalk
Message 28 of 33

I am not at the property right now unfortunately. 

Rhodri Evans
0 Likes

Message 29 of 33

Hi @Darkhorsewales 

 

Thanks for your reply.

 

Would it be possible to remove everything from the line for 15 minutes (including the face plate, router and filter) so I can run another line test with everything removed?

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Darkhorsewales
Participant
Private Message TalkTalk
Message 30 of 33

Yes.

Rhodri Evans
0 Likes

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 31 of 33

Hi @Darkhorsewales 

 

I'm sorry to hear this.

 

The line test is detecting a potential fault towards the property.

 

Is the TalkTalk router connected at the test socket at the moment?

0 Likes

ferguson
Community Star
Private Message TalkTalk
Message 32 of 33

@Darkhorsewales 

Thanks for starting your own topic. 🙂

 

Make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that the support team can link your forum identity with your account and then wait for them to respond.

 

Anonymous User