Internet dropping
on 16-10-2024 06:31 PM
Message 33 of 33
I've had issues with my zyexel router and was sent a replacement but still dropping and red light on internet. Tried everything except engineer visit and spent about 3 hours on phone with agents.
Rhodri Evans
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32 REPLIES 32
on 17-10-2024 09:38 AM
Message 21 of 33
Please can you provide your availability for an engineer visit AM and PM?
Can you also confirm potential Engineer charges
I can then arrange the Openreach engineer visit for you.
Thanks
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on 17-10-2024 09:34 AM
Message 22 of 33
I have already spent 3 hours on the phone with advisors testing the line, so don't wish to do this again. I'm happy for an Openreach engineer to visit the property instead.
Rhodri Evans
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on 17-10-2024 09:33 AM
Message 23 of 33
Hi Darkhorsewales
For a line test to be completed this evening then you would need to contact our Faults Team by Live Chat or phone.
I can request an Openreach engineer visit to the property, I just wanted to make sure that the face plate or any other equipment connected wasn't causing the fault detected on the line tests.
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on 17-10-2024 09:25 AM
Message 24 of 33
Afraid I won't be there at all tomorrow as I'm going away.
Rhodri Evans
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on 17-10-2024 09:07 AM
Message 25 of 33
Hi Darkhorsewales
Would it be possible to do this tomorrow morning? (any time from 6am onwards)
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on 17-10-2024 08:52 AM
Message 26 of 33
4:45 this evening? I can only stay for 15 mins though.
Rhodri Evans
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on 17-10-2024 08:48 AM
Message 27 of 33
When would be the best time for us to run this line test?
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on 17-10-2024 08:32 AM
Message 28 of 33
I am not at the property right now unfortunately.
Rhodri Evans
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on 17-10-2024 07:45 AM
Message 29 of 33
Thanks for your reply.
Would it be possible to remove everything from the line for 15 minutes (including the face plate, router and filter) so I can run another line test with everything removed?
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on 17-10-2024 07:35 AM
Message 30 of 33
Yes.
Rhodri Evans
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on 17-10-2024 07:00 AM
Message 31 of 33
I'm sorry to hear this.
The line test is detecting a potential fault towards the property.
Is the TalkTalk router connected at the test socket at the moment?
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on 16-10-2024 07:40 PM
Message 32 of 33
Thanks for starting your own topic. 🙂
Make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that the support team can link your forum identity with your account and then wait for them to respond.
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