Internet dropping

[Darkhorsewales]

I've had  issues with my zyexel router and was sent a replacement but still dropping and red light on internet. Tried everything except engineer visit and spent about 3 hours on phone with agents.

[Debbie-TalkTalk]

Hi @Darkhorsewales 

Please can you provide your availability for an engineer visit AM and PM?

Can you also confirm potential Engineer charges

I can then arrange the Openreach engineer visit for you.

Thanks

[Darkhorsewales]

I have already spent 3 hours on the phone with advisors testing the line, so don't wish to do this again. I'm happy for an Openreach engineer to visit the property instead.

[Debbie-TalkTalk]

Hi Darkhorsewales

For a line test to be completed this evening then you would need to contact our Faults Team by Live Chat or phone.

I can request an Openreach engineer visit to the property, I just wanted to make sure that the face plate or any other equipment connected wasn't causing the fault detected on the line tests.

[Darkhorsewales]

Afraid I won't be there at all tomorrow as I'm going away.

[Debbie-TalkTalk]

Hi Darkhorsewales

Would it be possible to do this tomorrow morning? (any time from 6am onwards)

[Darkhorsewales]

4:45 this evening? I can only stay for 15 mins though.

[Debbie-TalkTalk]

Hi @Darkhorsewales 

When would be the best time for us to run this line test?

[Darkhorsewales]

I am not at the property right now unfortunately. 

[Debbie-TalkTalk]

Hi @Darkhorsewales 

Thanks for your reply.

Would it be possible to remove everything from the line for 15 minutes (including the face plate, router and filter) so I can run another line test with everything removed?

[Darkhorsewales]

Yes.

[Debbie-TalkTalk]

Hi @Darkhorsewales 

I'm sorry to hear this.

The line test is detecting a potential fault towards the property.

Is the TalkTalk router connected at the test socket at the moment?

[ferguson]

@Darkhorsewales 

Thanks for starting your own topic. 🙂

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