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Broadband help

For queries about your TalkTalk broadband service.

Internet isn’t working

donnaharker
First Timer
Private Message
Message 4 of 4

I’ve been put on a live chat for 2 hours and still no response 

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3 REPLIES 3

Message 1 of 4

Hi donnaharker

 

Do you still need help with this?

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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 2 of 4

Hi donnaharker

 

I'm sorry to hear this.

 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

 

Thanks

 

Debbie

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 3 of 4

Staff are not on here at weekends, @donnaharker.

 

If you still need help, make sure that you have completed your community forum profile details. 

 

Go via your avatar/name; settings. Personal Information. Add your Talktalk landline number etc. SAVE CHANGES. 

 

Staff will need this information to identify your account. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.