@Jackdempsey54, to cancel, you need to phone 03451 720088, during the day, Monday to Saturday (plug "contact" into the search engine for full details of opening hours etc).
If you use Chat to cancel, you need to catch a phone call back, so you might as well phone in the first place.
You can't cancel via forum staff / My Account or email, but there is a snail mail address in the Ts&Cs as another option. See the link at the foot of the page.
However, a few hours is quite a short down time (long when you need to get stuff done....). You would be expected to pay early termination fees if you don't give Talktalk several weeks of time to sort this, assuming that you are still in contract. Otherwise 30 days' notice or until another provider takes over the line, if you are out of the minimum term.
Hopefully it won't come to that!
If it's not sorted out in a few days, you start to qualify for automatic compensation (check details in the search engine) which is calculated after resolution of the issue.
Meanwhile:
If you can use data to access Chat, that team is available on Sunday.
Otherwise phone support and forum staff are back on here from Monday morning.
Let us know if this is sorted over the weekend. If you still need help on the forum, ensure that you have completed your community forum profile details. Add your Talktalk phone number / account number where it asks for the phone number in Personal Information. Go via your avatar/name; settings; drop down menu......SAVE CHANGES.
Gliwmaeden2, a fellow customer.
