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Broadband help

For queries about your TalkTalk broadband service.

Internet problems

Kimmie63
First Timer
Private Message
Message 8 of 8

Internet loses connection every single week on Sunday at Just after midnight for about an hour but it always says on the test that there’s not a problem but this is same time and day every week anyone got any ideas 

7 REPLIES 7

Message 1 of 8

Hi Micmic,

 

If you need assistance can you please start your own thread and we'll be happy to help

Chris

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martswain
Philosopher
Private Message TalkTalk
Message 2 of 8

@Kimmie63 check HOMEWORK TIME is not active for those hours.

0 Likes

Micmic
Popular Poster
Private Message
Message 3 of 8

i totally agreed with you, i felt that do. 

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Message 4 of 8

Hi Kimmie63

 

This could have been switched on in error. Could you log into My Account just to check this?

 

How to use HomeSafe® - TalkTalk Help & Support

 

Common fixes for HomeSafe - TalkTalk Help & Support

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Message 5 of 8

This is happening once a week same day same time always Sunday just after midnight for about an hour. So there wouldn’t be any children up anyway. It’s like almost that they are changing over to something v at a certain time or day. This has been happening for months yet am being told there’s no fault but there definately is. And to add insult to injury they put up my prices. They should be compensating me really 

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Kimmie63
First Timer
Private Message
Message 6 of 8

Hi Debbie no it’s switched off should it be on then? I don’t have any kids here 

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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 7 of 8

Hi Kimmie63

 

I'm sorry to hear this.

 

Please can you log into My Account and check to see if HomeSafe/KidsSafe has been switched on?

 

Thanks

 

Debbie

0 Likes