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Transcript of CHAT message

gdwales
Chat Champion
Private Message

on ‎19-06-2022 09:22 PM

Message 3 of 3

I had a  recent online chat regarding contract renewal, at the end I requested a transcript, this did not arrive so I opened chat again, my original chat was still showing and new chat continued, I requested the transcript again and was told it was on its way. I still not received it and there are details on there I need for my contract renewal, how do I get this transcript. Talktalk seem to be making it as difficult as possible to find information and up to now have had 3 different prices for renewal, Customer Service is becoming a joke.

 

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎20-06-2022 11:56 AM

Message 1 of 3

Hi gdwales

 

There is no facility to resend chat transcripts, sorry. 

 

Your contract is ending in 17 days.

 

Best option would be to call the loyalty team on 03451720088 The will be able to see what options are available

 

Sorry for any inconvenience caused 

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎19-06-2022 10:06 PM

Message 2 of 3

I'd recommend taking screenshots at the time, in case the script doesn't arrive, @gdwales.

 

Sometimes more reliable if you ask it to send to a non Talktalk email address. You definitely need to specify. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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