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Wi-Fi Dropping Out Due To Router Channel Hopping

R2223
Conversation Starter
Message 6 of 6

I'm having issues with Wi-Fi dropping out and then reconnecting a minute later on various devices despite not changing my location, I think it's due to the router constantly changing channels and it's particularly bad when using devices on the 5 GHZ band.

 

I have the Sagemcom Fast 5364 Wi-Fi Hub which has that 'Remote Wi-Fi Optimisation' feature that constantly adjusts the channels automatically. Could someone please turn this off for me so I can set my own a stable channel to see if this improves things.

 

Thank you.

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5 REPLIES 5

Message 1 of 6

Hi R2223

 

I'm so glad to hear this. Please let us know if you do experience any further issues.

 

I have also sent you a Private Message with a short survey.

 

Thanks

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Message 2 of 6

After seeing how it was over the weekend things seem to be more stable now, haven't had any issues so far. 

Message 3 of 6
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Message 4 of 6

Thank you for the reply Debbie,

 

I will try it now for a few days to see how it goes and reply back here.

Debbie-TalkTalk
Support Team
Message 5 of 6

Hi R2223

 

Apologies for this.

 

I have switched the WIFI optimisation off, please let us know how the connection compares.

 

Thanks

 

Debbie