on 13-12-2021 10:08 AM
since a week my internet is very very slow . Netflix doesnt work , youtube doesnt work .etc ..
on The phone I using just my own data wifi is too slow .
can I know why ?
on 02-03-2022 01:17 PM
on 20-12-2021 08:44 AM
on 20-12-2021 08:31 AM
on 20-12-2021 07:35 AM
on 15-12-2021 08:51 AM
on 15-12-2021 07:12 AM
I'm sorry to hear that the speed hasn't improved. I've tried to optimise the connection, however this has been unsuccessful. Do you have an alternative router that you can test with? If not then we can send a replacement router for testing purposes to rule this out.
on 13-12-2021 01:12 PM
Thank you, please can you also ensure that the router is left powered up (without being rebooted)
We can check the connection stats again on Wednesday to see if DLM has made any changes to the profile/speed.
on 13-12-2021 01:00 PM
on 13-12-2021 10:19 AM
I'm really sorry to hear this and I will take a look now. I've run a test on the line which hasn't detected a fault, however the sync speed looks very low and I can see that DLM has been lowering the speed. Does your main socket have a test socket please?