Internet so slow

[aniakamil]

Hello 

since a week my internet is very very slow . Netflix doesnt work , youtube doesnt work .etc .. 

on The phone I using just my own data wifi is too slow .

can I  know why ? 

[Debbie-TalkTalk]

Hi aniakamil

I'm sorry to hear this.

Have you spoken to our Future Fibre Team? There is a Chat now button at the bottom of the help page.

FUTURE FIBRE

[aniakamil]

Hi

I should have engineer this week but No one came to my house to connect future fibre

[Debbie-TalkTalk]

Hi aniakamil

Could you test the connection for me today to see if it seems faster?

[aniakamil]

I have no idea 

🤷‍♀️ 

[Debbie-TalkTalk]

Hi aniakamil

I've completed a line optimisation and the sync speed has started to increase.

What speeds were you receiving before you experienced this fault?

Thanks

Debbie

[aniakamil]

Yes 

[Debbie-TalkTalk]

Hi aniakamil

Have you received the replacement router?

[aniakamil]

Hi

my internet is works very very very slow . Worse than was .

this is not a first time . I’m very unhappy 

I want to leave talk talk .

the worse broadband  ever 😭

[Debbie-TalkTalk]

Hi aniakamil

I've ordered you a replacement router for testing, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[aniakamil]

No i haven’t 😭

[Michelle-TalkTalk]

Morning,

I'm sorry to hear that the speed hasn't improved. I've tried to optimise the connection, however this has been unsuccessful. Do you have an alternative router that you can test with? If not then we can send a replacement router for testing purposes to rule this out.

Thanks

[aniakamil]

Today is nothing better …. 

[Debbie-TalkTalk]

Hi aniakamil

Thank you, please can you also ensure that the router is left powered up (without being rebooted)

We can check the connection stats again on Wednesday to see if DLM has made any changes to the profile/speed.

Thanks

Debbie

[aniakamil]

I will do it now 👍 hope it will works

[Debbie-TalkTalk]

Hi aniakamil

Have you left the router at the test socket for at least 48hrs? (to allow DLM time to monitor and adjust the profile/speed)

Thanks

[aniakamil]

Hi

Yes I tested it but is slow anyway 😭

[Michelle-TalkTalk]

Hello,

I'm really sorry to hear this and I will take a look now. I've run a test on the line which hasn't detected a fault, however the sync speed looks very low and I can see that DLM has been lowering the speed. Does your main socket have a test socket please?

Thanks