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Internet so slow

aniakamil
Popular Poster
Message 18 of 18

Hello 

since a week my internet is very very slow . Netflix doesnt work , youtube doesnt work .etc .. 

on The phone I using just my own data wifi is too slow .

can I  know why ? 

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17 REPLIES 17

Message 1 of 18

Hi aniakamil

 

I'm sorry to hear this.

 

Have you spoken to our Future Fibre Team? There is a Chat now button at the bottom of the help page.

 

FUTURE FIBRE

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aniakamil
Popular Poster
Message 2 of 18

Hi

I should have engineer this week but No one came to my house to connect future fibre

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Message 3 of 18

Hi aniakamil

 

Could you test the connection for me today to see if it seems faster?

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aniakamil
Popular Poster
Message 4 of 18

I have no idea 

🤷‍♀️ 

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Message 5 of 18

Hi aniakamil

 

I've completed a line optimisation and the sync speed has started to increase.

 

What speeds were you receiving before you experienced this fault?

 

Thanks

 

Debbie

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aniakamil
Popular Poster
Message 6 of 18

Yes 

 

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Message 7 of 18

Hi aniakamil

 

Have you received the replacement router?

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aniakamil
Popular Poster
Message 8 of 18

Hi

my internet is works very very very slow . Worse than was .

this is not a first time . I’m very unhappy 

I want to leave talk talk .

the worse broadband  ever 😭

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Message 9 of 18

Hi aniakamil

 

I've ordered you a replacement router for testing, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

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aniakamil
Popular Poster
Message 10 of 18

No i haven’t 😭

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Message 11 of 18

Morning,

 

I'm sorry to hear that the speed hasn't improved. I've tried to optimise the connection, however this has been unsuccessful. Do you have an alternative router that you can test with? If not then we can send a replacement router for testing purposes to rule this out.

 

Thanks

 

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aniakamil
Popular Poster
Message 12 of 18

Today is nothing better …. 

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Message 13 of 18

Hi aniakamil

 

Thank you, please can you also ensure that the router is left powered up (without being rebooted)

 

We can check the connection stats again on Wednesday to see if DLM has made any changes to the profile/speed.

 

Thanks

 

Debbie

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aniakamil
Popular Poster
Message 14 of 18

I will do it now 👍 hope it will works

Message 15 of 18

Hi aniakamil

 

Have you left the router at the test socket for at least 48hrs? (to allow DLM time to monitor and adjust the profile/speed)

 

Thanks

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aniakamil
Popular Poster
Message 16 of 18

Hi

Yes I tested it but is slow anyway 😭

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Michelle-TalkTalk
Support Team
Message 17 of 18

Hello,

 

I'm really sorry to hear this and I will take a look now. I've run a test on the line which hasn't detected a fault, however the sync speed looks very low and I can see that DLM has been lowering the speed. Does your main socket have a test socket please?

 

Thanks

 

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