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I need to get my account cancelled tonight

Lobby22
First Timer
Message 4 of 4

I called talk talk on the 14th Feb to cancel my new account as I wanted to stay with BT. The hub has arrived today and BT have informed me tonight the change over is not cancelled. They have informed I need it cancelled tonight or I will be cut off by BT on Monday, how can I get this cancelled tonight as I am not happy.

Sarah russell
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3 REPLIES 3

Arne-TalkTalk
Support Team
Message 1 of 4

Hi @Lobby22

 

Thanks for your post

 

I can look into this but first, can you please update your community profile to include:

 

Name


Telephone number or account number.


Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.


Regards

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ferguson
Community Star
Message 2 of 4

You have left this a bit late haven't you? You do have a cooling off period so call 0345 072 0088 after 9:00 tomorrow and they can arrange your cancellation.

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Skynet_TX
Community Star
Message 3 of 4

Hi @Lobby22,

 

Customer Services on live chat is available until 9pm.

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