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Slow Internet

GrahamW
Conversation Starter
Message 28 of 28

I'm on Fibre35 'guaranteed' to get min 21Mb/s download., actually getting 12.

Ran the online diagnostics to no avail.

Currently paying more than £30 a month for 12 Mb/s - why am I not getting what TT guarantee.

I should add that I was getting around 20 when I first switched to Fibre35 - it's a degradation of TT service over time.

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27 REPLIES 27

Message 1 of 28

Hi Graham,

 

I've booked the engineer for March 04 2022, AM (08:00-13:00) - please let us know how you get on

 

Chris

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Message 2 of 28

Hi GrahamW,

 

Thanks for answering the security questions, I've sent you a PM requesting a little more information

 

Chris

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Message 3 of 28

It will be an Openreach engineer

 

Chris

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GrahamW
Conversation Starter
Message 4 of 28

Which Engineer is it - TT or Openreach?

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Message 5 of 28

If you'd like us to book the engineer can you confirm:


  • That you accept potential Engineers charges

  • Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.

  •  

I've also sent you a PM to confirm some other details


Chris

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GrahamW
Conversation Starter
Message 6 of 28

OK

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Message 7 of 28

OK thanks. To investigate further we'll need to arrange an engineer visit. If you'd like us to do this please let us know and we'll confirm some details with you


Thanks

Chris

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GrahamW
Conversation Starter
Message 8 of 28

Still 13 with the phone disconnected and router rebooted.

Broadband Speed

Est. speed: 22 Mbps - 27 Mbps
Measured speed today: 13 Mbps

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Message 9 of 28

OK thanks. Could you disconnect your telephone and then reboot your router and check to see if the speed improves?

Chris

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GrahamW
Conversation Starter
Message 10 of 28

Non NTE

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Message 11 of 28

OK thanks. When you get back could you let me know if your master socket is the same as any of these in our guide to master sockets

 

Chris

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GrahamW
Conversation Starter
Message 12 of 28

One phone socket only phone and router connected.

Going out now for a couple of hours.

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Message 13 of 28

Hi GrahamW,

 

How many telephone sockets do you have? Do you have anything connected to your telephone socket(s) in addition to your router and one telephone?

Chris

 

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GrahamW
Conversation Starter
Message 14 of 28

No it doesn't.

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Message 15 of 28

Hello,

 

Thanks for confirming. Can I just confirm, does the main socket have a test socket please?

 

Thanks

 

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GrahamW
Conversation Starter
Message 16 of 28

Broadband Speed

Est. speed: 22 Mbps - 27 Mbps
Measured speed today: 13 Mbps

Back to 13 today 😞

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Message 17 of 28

Morning,

 

I'm sorry for the delay. It's possible that DLM may continue to increase the speed if the connection remains stable. What does your predicted speed range show as if you log into Service Centre?

 

Thanks

 

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Message 18 of 28

@GrahamW wrote:

18Mb/s up now with the new router - is that as good as I can expect?


I'm assuming you mean 18Mbps downstream?

 

Is this the sync speed you are looking at in the router's DSL stats or download throughput speed via a speedtest?

If it's speed test, how does it compare to the router sync speed and how do wired and wireless speed tests compare? that might help to diagnose where the problem lies.

 

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Gliwmaeden2
Community Star
Message 19 of 28

Staff will not be back before Monday, @GrahamW.

 

Support can be reached at 03451 720088 or using Chat:

 

https://community.talktalk.co.uk/t5/Articles/Our-live-chat-team/ta-p/2230529

 

However it could be worth waiting 48 hours to see if the download speed improves with this new router. 

Gliwmaeden2, a fellow customer.
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GrahamW
Conversation Starter
Message 20 of 28

18Mb/s up now with the new router - is that as good as I can expect?

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