23-02-2022 01:45 PM - edited 23-02-2022 02:44 PM
I'm on Fibre35 'guaranteed' to get min 21Mb/s download., actually getting 12.
Ran the online diagnostics to no avail.
Currently paying more than £30 a month for 12 Mb/s - why am I not getting what TT guarantee.
I should add that I was getting around 20 when I first switched to Fibre35 - it's a degradation of TT service over time.
on 02-03-2022 07:28 AM
on 01-03-2022 02:15 PM
on 01-03-2022 12:26 PM
on 01-03-2022 07:00 AM
If you'd like us to book the engineer can you confirm:
I've also sent you a PM to confirm some other details
on 28-02-2022 03:37 PM
OK thanks. To investigate further we'll need to arrange an engineer visit. If you'd like us to do this please let us know and we'll confirm some details with you
on 28-02-2022 03:04 PM
on 28-02-2022 10:29 AM
on 28-02-2022 10:16 AM
How many telephone sockets do you have? Do you have anything connected to your telephone socket(s) in addition to your router and one telephone?
on 28-02-2022 10:03 AM
on 28-02-2022 07:34 AM
I'm sorry for the delay. It's possible that DLM may continue to increase the speed if the connection remains stable. What does your predicted speed range show as if you log into Service Centre?
on 26-02-2022 11:04 AM
18Mb/s up now with the new router - is that as good as I can expect?
I'm assuming you mean 18Mbps downstream?
Is this the sync speed you are looking at in the router's DSL stats or download throughput speed via a speedtest?
If it's speed test, how does it compare to the router sync speed and how do wired and wireless speed tests compare? that might help to diagnose where the problem lies.
on 26-02-2022 10:18 AM
Staff will not be back before Monday, @GrahamW.
Support can be reached at 03451 720088 or using Chat:
However it could be worth waiting 48 hours to see if the download speed improves with this new router.