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Broadband help

For queries about your TalkTalk broadband service.

Internet speed problems - Why is it impossible to talk to a human

HeathenWolf
First Timer
Private Message TalkTalk

on ‎12-12-2023 08:01 PM

Message 4 of 4

How do I get to talk to a Human. 

 

After trying to get through to someone via the phone and being directed to doing it via the website, then spending a hour waiting in a chat room to be ignored I need to talk to a human to get my broadband issue resolved.

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3 REPLIES 3

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Debbie-TalkTalk

on ‎15-12-2023 09:13 AM

Message 1 of 4

Hi HeathenWolf

 

Do you still need help with this?

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




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Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎13-12-2023 07:06 AM

Message 2 of 4

Hi HeathenWolf

 

I'm really sorry to hear this.

 

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

 

Thanks

 

Debbie

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




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ferguson
Community Star
Private Message TalkTalk

on ‎12-12-2023 08:32 PM

Message 3 of 4

There can be a delay when you try to contact TalkTalk via phone, or live chat. If you can tell us a bit more about the problem then the support team here will be happy to help. Bear in mind that this isn't real time support though, they will be back online in the morning. 

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