cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

Is talk real or a scam?

Edward23
First Timer
Private Message TalkTalk
Message 4 of 4

I suspect talk talk is not a real service provider? I have constant problems and need to keep rebooting my modem to get signal. Often I struggle for hours and the help desk says it’s all fine. Am I the only one with this problem? I suspect it’s a deliberately malicious scam. 

0 Likes
3 REPLIES 3

Message 1 of 4

Hi Edward23

 

Do you still need help with this?

 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

 

Thanks

0 Likes

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 2 of 4

Hi Edward23

 

I'm sorry to hear of the issues you are experiencing with the connection.

 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

 

Thanks

 

Debbie

0 Likes

KeithFrench
Community Star
Private Message TalkTalk
Message 3 of 4

Of course TalkTalk is a real ISP, it is just that you have some sort of problem that needs fixing.

 

However, I will need more information, to that end, please can you elaborate by answering these few questions:-


1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
2. What package are you on?
3. What is the exact status of the lights on the front of the router when this happens?
4. If you have any wired connections, are they affected in the same way as wireless ones?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?