Missed delivery

[Crazyaya98]

Hi, 

my router was attempted to be delivered Saturday but I wasn’t aware. I have tried to call Talk Talk customer service to speak with someone but every time I get cut off and can’t seem to speak to a real person. The engineer is coming out this Wednesday 18th April and I have no router. What can I do? 
yassmin 

[Chris-TalkTalk]

Hi Crazyaya98,

The router is on order so it should be with you within a couple of working days

Chris

[Chris-TalkTalk]

It looks as though the router is on it's way back to us. I've ordering another but the system won't let me at the moment so I'll try again tomorrow

Chris

[Chris-TalkTalk]

OK thanks. I'll take a look at this now and get back to you

Chris

[Crazyaya98]

All done 

[Chris-TalkTalk]

Hi Crazyaya98,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris