Issue with gfast modem

[abntt7]

Model MT992

Internet went down today and just left with 2 lights on, DSL and power, no internet

Been through the chat support and resets etc

They marked issue as resolved and sending out a new router 

Also tried a new cable from the master plug to the modem. Same issue

But not sure that's right as it's the open reach modem that's the issue?

Or is there new modem/routers that do the gfast also?

Thanks Andy

[Michelle-TalkTalk]

Hi Andy,

I'm glad to hear this and thanks for confirming 🙂

Thanks

Michelle

[abntt7]

OK making progress

Plugged the modem back in and the new wifi hub into it 

Power & DSL on the modem as before

Orange then solid white light on the Wifi hub

Got internet and speed tests look ok (> 120Mbs)

The Internet light never flashes on the modem (sure it did before)

So looking ok thanks, happy to close this off

I'll send back the old kit

Thanks

Andy

[abntt7]

Hi

Received the new device

Though it looks like it just a wifi hub, that plugs into the modem

Thanks

Andy

[Karl-TalkTalk]

Hi

OK, we can check back in with you tomorrow.

Karl.

[abntt7]

Hello

Not yet. Tracking is saying with RoyalMail and ETA Thursday.

Thanks

[Michelle-TalkTalk]

Good morning,

Has the replacement router arrived?

Thanks

Michelle

[Michelle-TalkTalk]

Good morning,

We'll check back in with you tomorrow to see how you're getting on.

Thanks

Michelle

[abntt7]

Ok thanks!

Hopefully it will be.

[Divsec]

Hi @abntt7 I think the replacement will be an improvement should be with you by Wednesday.