We use cookies on our site to give you the best experience.
Accept
Reject
Manage your cookies
Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

Issue with signal

AZembusna
First Timer
Private Message

on ‎25-10-2022 02:17 PM - last edited on ‎25-10-2022 08:37 PM by

Private Message

Message 3 of 3

Hi, my name is Anna Zembaczynska-Trzcinska

 

From about few days I have very bad signal of my internet and I need tech support to fix my  broadband I pay lot of money for your internet and I will be really appreciate if you can do something with that. I try all the time reset the router but it doesn't help. Please help me with my issue. Thank You

Labels:
0 Likes
2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎26-10-2022 07:52 AM

Message 1 of 3

Hi AZembusna

 

Please can you update your Community Profile to include your name and TalkTalk landline number, we can then take a look at this for you. (Please do not post any personal information on this thread)

 

Thanks

 

Debbie

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




0 Likes

Skynet_TX
Community Star
Private Message

‎25-10-2022 08:39 PM - edited ‎25-10-2022 08:40 PM

Message 2 of 3

Hi @AZembusna,

 

Can you explain exactly what problem you are having, i.e. are some (or all) devices losing their internet connection, or is your internet connection slow etc. ?

What light(s) are showing on the router ?

 

For one of the TalkTalk Support Team on this community to be able to look into this you will need to update your community profile to include :

 

  • Your name
  • Landline telephone number that your TalkTalk service is provided on (this is shown in ‘My Account’) OR your account number if you have Full Fibre with no landline
  • An alternative contact number

This will allow them to identify you, and they will then be able to help.

 

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk Support Team on this community can see your profile details).

 

Then they will hopefully be able to respond to this post tomorrow.

© TalkTalk 2024