Issues with VPN. Firmware issue?

[rjdown]

Hey. Been having trouble connecting to my work VPN since yesterday. Can't even ping the IP. Seems like others have been experiencing the same issue and it was down to a firmware problem

Example https://community.talktalk.co.uk/t5/Fibre/VPN/m-p/2873842

I tried to speak to someone on live chat but they said everything looked ok. I'm not convinced. Would someone be able to have a look please and maybe apply a fix as you've done in the thread above? Thanks!

[Debbie-TalkTalk]

Hi rjdown

Perfect 🙂 Thanks for letting us know.

Debbie

[rjdown]

Great, all working. Thanks again! 👍

[Debbie-TalkTalk]

Hi rjdown

Thank you, all updated 🙂

Debbie

[rjdown]

Thanks @Debbie-TalkTalk. Any time is good 😁

[Debbie-TalkTalk]

Hi rjdown

Apologies for this.

I will need to update the firmware, when would be the best time for us to do this? The router will need to be left switched on without being rebooted.

Thanks

Debbie