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Broadband help

For queries about your TalkTalk broadband service.

Issues with VPN. Firmware issue?

rjdown
Chatterbox
Private Message TalkTalk

on ‎07-04-2022 11:07 AM

Message 6 of 6

Hey. Been having trouble connecting to my work VPN since yesterday. Can't even ping the IP. Seems like others have been experiencing the same issue and it was down to a firmware problem

 

Example https://community.talktalk.co.uk/t5/Fibre/VPN/m-p/2873842

 

I tried to speak to someone on live chat but they said everything looked ok. I'm not convinced. Would someone be able to have a look please and maybe apply a fix as you've done in the thread above? Thanks!

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5 REPLIES 5

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to rjdown

on ‎07-04-2022 12:03 PM

Message 1 of 6

Hi rjdown

 

Perfect 🙂 Thanks for letting us know.

 

Debbie

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rjdown
Chatterbox
Private Message TalkTalk

on ‎07-04-2022 12:00 PM

Message 2 of 6

Great, all working. Thanks again! 👍

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to rjdown

on ‎07-04-2022 11:58 AM

Message 3 of 6

Hi rjdown

 

Thank you, all updated 🙂

 

Debbie

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rjdown
Chatterbox
Private Message TalkTalk

on ‎07-04-2022 11:48 AM

Message 4 of 6

Thanks @Debbie-TalkTalk. Any time is good 😁

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎07-04-2022 11:45 AM

Message 5 of 6

Hi rjdown

 

Apologies for this.

 

I will need to update the firmware, when would be the best time for us to do this? The router will need to be left switched on without being rebooted.

 

Thanks

 

Debbie

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