Unable to connect to some services including VPN

[laner]

Since 3:49am yesterday (6th April) I've been unable to connect to some services. Affected are my work VPN, security cameras and some of the kid's gaming sites. Support doesn't open until 9am and when I spoke to them yesterday they said the service they needed to check was down and to try again later...

If anyone can help then that would be much appreciated.

[Debbie-TalkTalk]

Hi laner

I'm so glad to hear this 🙂

I will feed this back to our Products Team.

Thanks

Debbie

[laner]

Yay - everything's back - thank you so much! Might want to suggest they up the QA for future updates 😉

[Debbie-TalkTalk]

Hi laner

The firmware has now updated, please can you retest and let us know how you get on.

Thanks

Debbie

[laner]

As soon as possible please! I'm losing working time...

[Debbie-TalkTalk]

Hi laner

Apologies for this.

I will need to test a different firmware version. When would be the best time to update your firmware? (the router will need to be left switched on without rebooting whilst I'm updating the FW)

Thanks