Land line

[ernie66]

City Link have just dug up my Land Line whilst laying New fibre Cable. Open Reach need to repair Line asap

[Debbie-TalkTalk]

Hi ernie66

Openreach have advised that an engineer is due to go out on 25/10 to investigate further.

Thanks

[Debbie-TalkTalk]

Hi ernie66

This fault is still under investigation with Openreach, no additional updates have been provided at the moment.

I will continue to monitor for further updates.

Thanks

Debbie

[ernie66]

Hi @Michelle-TalkTalk 

👍

[Michelle-TalkTalk]

Hi,

Thanks for the update. The line test did detect the fault so hopefully Openreach will resolve this fully.

Thanks

[ernie66]

Morning @Michelle-TalkTalk 

Ok thanks, thought you should know that Cityfibre need to clear the site and move on, so they have made a temporary repair by twisting the severed cables back together. They have also relayed the pavement so when Openreach eventually turn up they will have to dig the pavement back up to access the temporary repair, what a laugh !!!

Because of the repair, internet speed has been reduced from the usual 55megs to 35megs over wifi.

[Michelle-TalkTalk]

Morning,

We've checked and the fault is still with Openreach, no additional updates as yet. We'll check this again tomorrow.

Thanks

[Michelle-TalkTalk]

Hi,

No problem. Hopefully it won't take too long to resolve. We'll post back with the latest update in the morning.

Thanks

[ernie66]

Morning @Michelle-TalkTalk ,

Ok thanks, will report back when the line has been repaired.

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. I've passed this over to Openreach now to complete an external line investigation. We'll check this again in 24hrs to see if there are any additional updates.

Thanks

[KeithFrench]

Yes, I assumed that it was them. I have passed this over to the TalkTalk support people on here (it is just that I happened to beat them to seeing your thread). Hopefully, they'll pick it up & deal tomorrow.

[ernie66]

Hi Keith,

yes City Fibre, thanks for your help

[KeithFrench]

I assume that you mean City Fibre? I will ask TT to pick this up ASAP for you.