Lenova wireless problem

[Sakky_87]

This is a weird one but we have a new laptop which, when it connects to our home wifi, causes the router to disconnect from TalkTalk.

The router sometimes reconnects after a few minutes, or if we switch off wifi on the laptop then the router reconnects shortly afterwards and everybody stops shouting at me.

The laptop is a Lenovo Yoga 7 14ARB7 running Windows 11, router is some generic D-Link device supplied by TalkTalk about 8 years ago.

What could be causing this?! Seems really odd

[Chris-TalkTalk]

No problem 🙂

[Sakky_87]

thank you

[Chris-TalkTalk]

OK, I'll order it now, it should be with you within a couple of working days

Chris

[Sakky_87]

ok thats fine

[Chris-TalkTalk]

Sorry no, the Sagemcom is still the router that we supply to all customers except those on some Future Fibre packages.

Chris

[Sakky_87]

is there nothing better you can order please?

[Chris-TalkTalk]

OK, I'll order one now, it will be the same make and model though, but at least it will eliminate a fault with your router

Chris

[Sakky_87]

yes thats fine

[Chris-TalkTalk]

OK. I can send another router to test with, would you like me to arrange this?

Chris

[Sakky_87]

yes i have set it and rebooted not helped

[Chris-TalkTalk]

OK thanks. Have you tried resetting the router to factory default settings, if not then I think it's worth a try. 

Restore your router to factory settings - TalkTalk Help & Support

Chris

[Sakky_87]

sagecom

[Chris-TalkTalk]

Could you take a look at the label on the router and let me know what the make and model is

Thanks
Chris

[Sakky_87]

yes its dropped several times today

[Chris-TalkTalk]

OK thanks. Line history and authentication logs are only showing two disconnections in the last 14 days and they were both yesterday. Has the connection dropped today?

Chris

[Sakky_87]

its been happening for a few months and several times a day

[Chris-TalkTalk]

Thanks. How long has this been happening? Does this happen multiple times in a day?

Chris

[Sakky_87]

yes its been updated

[Chris-TalkTalk]

OK thanks. Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

[Sakky_87]

yes the light goes red