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Broadband help

For queries about your TalkTalk broadband service.

Line cut

laspalmas77
First Timer
Private Message TalkTalk

on ‎06-08-2024 12:44 PM

Message 4 of 4

The gardener next door was just cutting their hedge and she's cut my broadband line. What should I do?

 

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3 REPLIES 3

fr8ys
Community Star
Private Message TalkTalk

on ‎06-08-2024 01:17 PM

Message 1 of 4

Your neighbour and / or their gardener are probably legally liable to pay for any charges you may incur, so its probably a good idea to have a friendly word with them and ask who is going to pay for the damage.

 

There may be other issues to take into account but these can then be discussed and hopefully an amical agreement reached

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎06-08-2024 12:54 PM

Message 2 of 4

It's likely to incur a charge, @laspalmas77:

 

1000003217.jpg

 https://community.talktalk.co.uk/t5/Articles/Engineer-charges/ta-p/2207291

 

Chat or phone support should be able to fix this up for you.

 

03451 720088 

 

If you need help from forum staff, ensure that you have completed your community forum profile details for them to identify your account. Go via your avatar; settings; add your Talktalk account number in Personal Information. SAVE CHANGES. 

 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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Anonymous
Not applicable
Staff
Private Message

on ‎06-08-2024 12:54 PM

Message 3 of 4

Hello,

 

Can you please update your community profile to include your:

 

  • Name
  • Telephone number or Account number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

 

Michelle

 

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