Link Rate reduced too 9997/39999 Kbps
on 30-04-2022 10:49 AM
Message 61 of 61
Good Morning,
I noticed my broadband was running slow on the evening of the 28th April, when checking on Friday the 29th I saw that my "Link Rate: 9997/39999 Kbps" this is much reduced from my normal rate which from memory was in the low 60Mbps
This morning Saturday the 30th April I ran a Talktalk speed test, where I got the following results
Speed to router 40Mbps, to my device 36Mbps download, 6Mbps upload, tested both wired and wireless devices
The guaranteed download speed to your home TalkTalk router is 49 Mbps
The chart showing the last seven days data to my router has been below 50Mbps reducing to 40Mbps from Monday the 25th April
My landline telephone has no "noise" on the line and is working as normal, though we seldom use it!
Can I ask that you investigate this reduce speed issue?
many thanks
John
John
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60 REPLIES 60
on 09-05-2022 06:16 PM
Message 41 of 61
Monday 9th May 18:11
Good Evening,
the Talktalk Speed test gives 41Mbps/ 6Mbps , speed to the router is 42Mbps
The guaranteed download speed to your home TalkTalk router is 49 Mbps
as before some sties are noticeable slow to load, one of the worse is https://www.talktalk.co.uk/help/servicestatus/
I'll check back again tomorrow ..
many thanks
John
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on 09-05-2022 08:40 AM
Message 42 of 61
Morning,
I've checked the connection stats and it looks like the speed has started to increase again. How is the connection at the moment?
Thanks
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on 08-05-2022 11:23 AM
Message 43 of 61
Sunday 8th May 11:20
I just checked the Link rate and it is reduce to 9997/39999 Kbps, I will disconnect my voice service once again
John
John
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on 06-05-2022 12:13 PM
Message 44 of 61
Hi,
Great thank you and I will post back on Monday 🙂
Thanks
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on 06-05-2022 12:11 PM
Message 45 of 61
Yes a checkpoint of Monday is fine for me ... many thanks
John
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on 06-05-2022 09:31 AM
Message 46 of 61
Morning,
Thanks for the update. I can see that DLM has started to increase the speed over the last 48hrs so hopefully if the connection remains stable/errored seconds are low then the speed will continue to increase over the next few days. Would it be ok if we check back on Monday to see if the speed has increased any further?
Thanks
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on 06-05-2022 09:18 AM
Message 47 of 61
Friday 6th May 2022 09:05
Good Morning @Michelle-TalkTalk
my link rate has increased to 11998/48999 Kbps and I also noticed the router uptime was only "Connection Uptime: 0 Day 0 Hour 6 Min 21 Sec"
so I assume you/Talktalk had rebooted the connection.
When running the Talktalk speed test I get 40Mbps/8Mbps a slight increase but below the "
The guaranteed download speed to your home TalkTalk router is 49 Mbps"
I have left my connection in the test socket but have reconnected my voice service ..
Please let me know your next actions to restore my broadband service speed
many thanks
John
John
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on 04-05-2022 12:27 PM
Message 48 of 61
Hello,
Ok thank you for the update and I will check back in with you on Friday.
Thanks 🙂
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on 04-05-2022 10:21 AM
Message 49 of 61
Wednesday 4th May, 10am
Update, just received a call from Talktalk technical support, they have "reset my line" and will call back tomorrow ..
John
John
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on 04-05-2022 10:16 AM
Message 50 of 61
Good Morning @Michelle-TalkTalk
I only connected to the test socket this morning at 8:40am 4th May, I forgot to do last night!!
I have disconnected my voice service at this time, the initial connection is slightly up!
Link Rate: 9997/43999 Kbps
many thanks
John
John
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on 04-05-2022 06:49 AM
Message 51 of 61
Morning,
Thank you for confirming and we will re-check the connection stats again tomorrow morning to see how they compare.
Thanks
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on 03-05-2022 03:44 PM
Message 52 of 61
Afternoon @Michelle-TalkTalk ,
I will connect too the test socket this evening and at the same time I will disconnect my voice service, we don't use the voice service very much. .. and we can see if the connection speed improves over the next 48hrs or so ..
many thanks
John
John
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on 03-05-2022 12:15 PM
Message 53 of 61
Hi,
Thank you for confirming. Would it be possible to connect the microfilter, router and phone at the test socket for at least 48hrs so we can see how the speeds compare please?
Thanks
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on 03-05-2022 11:44 AM
Message 54 of 61
Moring @Michelle-TalkTalk
> Is their any noise on the voice service?
as I mentioned earlier I have no noticeable noise on the voice service
>Does your main socket have a test socket please?
we have a Master socket 5C Mk4, this was fitted by openreach april 2021 when they investagted and fixed an issue we had at that time ..I believe there is a test socket behind the faceplate ?
many thanks
John
John
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on 03-05-2022 07:48 AM
Message 55 of 61
Morning,
I'm sorry for the delay. I've run a test on the line now which hasn't detected a fault, however I can see that the sync speed has been varying. Is their any noise on the voice service? Does your main socket have a test socket please?
Thanks
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on 01-05-2022 09:35 AM
Message 56 of 61
Hi @JohnC6 that's a shame, thanks for getting back, sorry we didn't succeed. I think we should leave it now till the pros are back on Tuesday.
I don't work here and all my opinions are my own.
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on 01-05-2022 09:32 AM
Message 57 of 61
Sunday 1st May 2022
Good Morning,
I unplugged the router for 30 minutes or so this morning, below are the results,
Link Rate: 11998/39999 Kbps
Speed to router 40Mbps
Speed to device 34Mbps, 8Mbps
So no improvement ...
John
John
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on 30-04-2022 10:27 PM
Message 58 of 61
Can't promise success but worth trying, once🙂
I don't work here and all my opinions are my own.
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on 30-04-2022 09:28 PM
Message 59 of 61
Hi @Divsec, I'll do the 30minute reboot tonight ... many thanks
John
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on 30-04-2022 05:47 PM
Message 60 of 61
Hi @JohnC6 your post has been escalated and you should hear back on Tuesday in the meantime you could try one 30minute reboot, this often resets the connection, in a positive way.
I don't work here and all my opinions are my own.
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