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Broadband help

For queries about your TalkTalk broadband service.

Link Rate reduced too 9997/39999 Kbps

JohnC6
Conversation Starter
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Message 61 of 61

Good Morning,
I noticed my broadband was running slow on the evening of the 28th April, when checking  on Friday the 29th I saw that my "Link Rate: 9997/39999 Kbps" this is much reduced from my normal rate which from memory was in the low 60Mbps

This morning Saturday the 30th April I ran a Talktalk speed test, where I got the following results

Speed to router 40Mbps, to my device 36Mbps download, 6Mbps upload, tested both wired and wireless devices

The guaranteed download speed to your home TalkTalk router is 49 Mbps

The chart showing the last seven days data to my router has been below 50Mbps reducing to 40Mbps from Monday the 25th April

My landline telephone has no "noise" on the line and is working as normal, though we seldom use it!

Can I ask that you investigate this reduce speed issue?

many thanks

John

John
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