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Lose internet until customer service run test and then it works

LauraHartas
First Timer
Message 2 of 2

Hi, my router light flashes orange with no internet at all. When I ring customer services they run tests and they somehow get it working with the solid white light again.

 

This happens every few days. They wont send an engineer becuase they consider it working again.

 

Is it something on my end or theirs?

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1 REPLY 1

Debbie-TalkTalk
Support Team
Message 1 of 2

Hi LauraHartas

 

I'm really sorry to hear this.

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

Debbie

 

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