We use cookies on our site to give you the best experience.
Accept
Reject
Manage your cookies
Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

Losing broadband connection and crackling landline

Qwghlm
Super Duper Contributor
Private Message TalkTalk

on ‎10-10-2024 12:36 PM

Message 8 of 8

Unfortunately the bad line and broadband loss has started again.

 

The landline is very crackly, and the broadband drops out, but is OK when the router is switched off/on

 

Labels:
0 Likes
7 REPLIES 7

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Qwghlm

on ‎14-10-2024 01:58 PM

Message 1 of 8

Hi Qwghlm

 

If you do experience any further issues then please post back here and let us know.

 

Thanks

 

Debbie

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




0 Likes

Qwghlm
Super Duper Contributor
Private Message TalkTalk
In response to Karl-TalkTalk

on ‎14-10-2024 01:42 PM

Message 2 of 8

Until it rains a lot again I suppose 

0 Likes

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Qwghlm

on ‎14-10-2024 11:46 AM

Message 3 of 8

Hi

 

Glad to hear that all is now ok 🙂

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

Qwghlm
Super Duper Contributor
Private Message TalkTalk
In response to Michelle-TalkTalk

on ‎14-10-2024 11:45 AM

Message 4 of 8

I was going to but the line in now OK and broadband is OK

0 Likes

Michelle-TalkTalk
Support Team
Staff
Private Message
In response to Qwghlm

on ‎10-10-2024 02:03 PM

Message 5 of 8

Great thank you 🙂

 

Michelle

 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences


0 Likes

Qwghlm
Super Duper Contributor
Private Message TalkTalk
In response to Michelle-TalkTalk

on ‎10-10-2024 01:06 PM

Message 6 of 8

Thank you for the quick response, I will check ASAP

0 Likes

Michelle-TalkTalk
Support Team
Staff
Private Message

on ‎10-10-2024 12:42 PM

Message 7 of 8

Hello,

 

I'm really sorry to hear this. The line test has detected a potential fault. Can I just confirm, is the noise/crackle present with just the phone connected to the test socket please?

 

Thanks

 

Michelle

 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences


0 Likes
© TalkTalk 2024