Low bandwidth

[Dimbat]

I have always been pleased with TalkTalk, but recently have an issue.  All my devices, iPad, desktop, iPhones, and laptop have good connection, but I have recently noticed an issue just with my laptop.  I have a relatively new (one year old) laptop and I regularly use this every week for zoom meetings.  Until a few weeks ago it was fine but I now keep getting low bandwidth messages as soon as I connect to the meetings and have had to resort to my iPad instead.  No problems like this on iPad.  I would prefer to use my laptop as it has a bigger screen.  Has anyone any idea what causes this? 

profile updated as requested.

[Michelle-TalkTalk]

Hello,

Do you still need assistance with this?

Thanks

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

[KeithFrench]

What make/model of router do you have & what laptop is it? How is the laptop connected to the router?