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Broadband help

For queries about your TalkTalk broadband service.

Low bandwidth

Dimbat
First Timer
Private Message

‎09-07-2023 03:28 PM - edited ‎10-07-2023 06:44 PM

Message 4 of 4

I have always been pleased with TalkTalk, but recently have an issue.  All my devices, iPad, desktop, iPhones, and laptop have good connection, but I have recently noticed an issue just with my laptop.  I have a relatively new (one year old) laptop and I regularly use this every week for zoom meetings.  Until a few weeks ago it was fine but I now keep getting low bandwidth messages as soon as I connect to the meetings and have had to resort to my iPad instead.  No problems like this on iPad.  I would prefer to use my laptop as it has a bigger screen.  Has anyone any idea what causes this? 

profile updated as requested.

I Bates
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3 REPLIES 3

Anonymous
Not applicable
Staff
Private Message

on ‎14-07-2023 08:28 AM

Message 1 of 4

Hello,

 

Do you still need assistance with this?

 

Thanks

 
Anonymous
Not applicable
Staff
Private Message

on ‎10-07-2023 07:25 AM

Message 2 of 4

Hello,

 

Can you please update your community profile to include your:

 

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

 

KeithFrench
Community Star
Private Message TalkTalk

on ‎09-07-2023 04:25 PM

Message 3 of 4

What make/model of router do you have & what laptop is it? How is the laptop connected to the router?

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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