Micro-filters

[McGregor]

recently experienced very slow broadband download speed (4Mb/s)

I swapped around the micro-filters and this solved the problem for a month or so

It happened again and this time I replaced one off the filters with a spare one

which has solved the problem for the moment.

Does TalkTalk supply replacement micro-filters if they stop working

or do I have to find replacements myself ?

[Michelle-TalkTalk]

Morning,

How are you getting on? Do you still need assistance with this?

Thanks

[Chris-TalkTalk]

Hi McGregor,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

[fr8ys]

Hi,
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you