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For queries about your TalkTalk broadband service.

Migrated from Shell - charged more in my first month

thelindavalentine
First Timer
Private Message TalkTalk

on ‎09-07-2024 03:41 PM

Message 3 of 3

I've been charged £10.11 extra in my first month with TT and I can't figure out why and can't figure out how to contact anyone. Not a great start. 

 

It's the first month since I migrated from Shell. 

 

Any ideas? Thanks in advance. 

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎10-07-2024 11:07 AM

Message 1 of 3

Hi thelindavalentine

 

The charge is a pro rata charge for the period between transferring to us on 23/6 up to your first bill with us 8/7, your next bill will be for the agreed price you had with shell. 

 

Regards

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KeithFrench
Community Star
Private Message TalkTalk

on ‎10-07-2024 09:40 AM

Message 2 of 3

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-


Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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