Hi there,
I'm reaching out because I believe I've been unfairly charged for a recent engineer visit, here's why:
- In mid-March, I started experiencing frequent internet connection drops and slow speeds.
- After troubleshooting with the live chat support, they detected a fault in the line and sent out an Openreach engineer.
- This engineer diagnosed a fault with the outdoor cabling and supposedly fixed it, claiming increased speeds
- Unfortunately, the connection drops continued after the first Openreach visit.
- I contacted the live chat support who detected the fault again and sent a TalkTalk engineer, but they couldn't identify the issue.
- The connection problems continued, forcing me to contact live chat again. Once again, they were able to detect the issue and sent another Openreach engineer.
- This final Openreach visit successfully fixed the problem.
Since the initial Openreach and Talktalk engineer visits didn't resolve the issue, and a subsequent Openreach visit was needed for a permanent fix, I believe the charge is a mistake. The live chat team even detected the problem after both visits, highlighting it wasn't fully resolved.
Thanks in advance for any help.
Chris
