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Broadband help

For queries about your TalkTalk broadband service.

copper and fibre lines

Libslad
Visitor
Private Message TalkTalk

on ‎09-04-2024 04:23 PM

Message 2 of 2

Hi

 

I have been having problems with my internet speed (although download speed is very good) and tried to access my account, but some of the services were unavailable. I have been informed that this is due to me having 2 lines, one line copper and one line fibre. Im totally confused as i thought that when my fibre (freedom fibre) was installed the copper line would have been disabled. Very disappointed of late with TalkTalk. 

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Arne-TalkTalk
Support Team
Staff
Private Message

on ‎11-04-2024 09:49 AM

Message 1 of 2

Hi Libslad

 

When you upgraded to Full Fibre did you request to keep your phone number?  

 

If you did then the copper line is left active so you can use your phone. 

 

 

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