Mobile not connecting to broadband

[Roryb1]

Our laptop, two tablets and one mobile are all connecting to the broadband as normal. One mobile has stopped, but it will connect to other broadbands normally elsewhere.

[Debbie-TalkTalk]

Hi Roryb1

Ahh, I'm glad it's working ok now. If you do experience any further issues then please let us know.

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

[Roryb1]

Yes, all sorted now. This thread can be closed.

[Debbie-TalkTalk]

Hi Roryb1

Thanks for your reply.

Just to confirm, are all devices connecting ok now?

[Roryb1]

Thanks for your prompt reply. Yes, we had tried that, it hadn't worked. The mobile was also telling us to reset the router, which I did after posting on here and that has worked, so all resolved.

[Debbie-TalkTalk]

Hi Roryb1

I'm sorry to hear this.

Which router are you using? (make and model)

Have you tried forgetting the WIFI network on the mobile phone and then entering the wireless details again?