For queries about your TalkTalk broadband service.
on 28-10-2023 11:25 PM
I am experiencing a very annoy issue that my internet connection suddenly became very unstable since days ago, router's light constantly went amber, lost connection but reconnect again every around 10 minutes, I've tried to restart the router after turning power off for half-hour but the problem remains.
I've run an online connection test but no issue reported.
I also checked the router's few latest logs it says:
28.10.2023 23:10:29 | Error | DNS | DNS name resolution failure (32.156.90.20.in-addr.arpa) |
28.10.2023 23:10:08 | Info | SYS | TR-069 connectivity to (acs.talktalk.co.uk) has been closed |
28.10.2023 23:10:05 | Info | DHCPC | The WAN DHCP client IP address 78.147.219.88 |
28.10.2023 23:09:31 | Info | DHCPC | WAN DHCP client (1) started |
28.10.2023 23:09:28 | Info | XDSL | VDSL connectivity is up port 1 |
28.10.2023 23:08:59 | Warning | DHCPC | WAN DHCP client (1) stopped |
28.10.2023 23:08:58 | Info | XDSL | VDSL connectivity is down port 1 |
28.10.2023 23:05:59 | Error | DNS | DNS name resolution failure (_7001._https.appdeum.talktalk.co.uk) |
28.10.2023 23:04:57 | Error | DNS | DNS name resolution failure (_7001._https.appdeum.talktalk.co.uk) |
on 09-11-2023 08:20 AM
@Jonny_lillz7006, you must start your own topic.
Return to the message board and click on start a topic.
Also complete your community forum profile details. Staff need to identify your account from the information in the profile area.
They will only respond to the original poster in order not to confuse different replies etc.
on 09-11-2023 06:34 AM
Morning AnnieMin,
Thank you for keeping us updated and please let us know how you get on.
Thanks
Michelle
on 09-11-2023 05:38 AM
I am having the same issue i cannot update my games during the day without my internet going down (yes i am a gamer) it is taking me 6 hours
11 minutes to do 26.62GB of a 32.13GB update (on a wired internet connection) everything seems to be okay when i log onto the hub
the photo above is what my xbox is getting(wired internet connection)
the photo above is what my wireless is getting
on 08-11-2023 04:54 PM
Hi,
Openreach engineer has come to my flat and done the checking work, he found the problem on the ground floor in my building where the poor connection take place.
He told me there is a building's leaking issue caused poor connection / looping by remarkably coincidentally then affecting my internet connection, he will take further action to see how to resolve the problem for good.
Good news is he has done something workaround today, my internet speed is coming up (still not at full speed but it is OK for now), hope no dropouts again.
Thanks
on 08-11-2023 03:29 PM
OK, please let us know how you get on
Chris
Chris, Community Team
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on 08-11-2023 03:01 PM
Hi,
for past 24 hrs, internet disconnection is few, but the speed kept very low, barely open streaming videos.
I am now waiting at home for Openreach to come that we have appointment between 1-6PM, finger crossed.
on 07-11-2023 07:35 AM
OK, thanks for letting us know
Chris
Chris, Community Team
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on 06-11-2023 04:13 PM
Cannot connect internet for whole day today just FYI
on 06-11-2023 09:03 AM
OK thanks
Chris, Community Team
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on 06-11-2023 08:53 AM
Thanks I hope the same, Just to provide more information to you in order to make us on the same page.
on 06-11-2023 08:52 AM
Thanks for the information. I've checked the fault ticket, it's showing that it's assigned to an engineer on Wednesday (8th) afternoon. So hopefully the issue will be resolved soon, apologies for any inconvenience
Chris
Chris, Community Team
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on 06-11-2023 08:39 AM
Please see the logs of dropouts last night and the current speed FYI.
Date/Time | Severity | Module | Message |
06.11.2023 08:00:57 | Info | XDSL | VDSL connectivity is down port 1 |
06.11.2023 07:18:51 | Info | XDSL | VDSL connectivity is down port 1 |
06.11.2023 07:17:16 | Info | XDSL | VDSL connectivity is down port 1 |
06.11.2023 06:52:58 | Info | XDSL | VDSL connectivity is down port 1 |
06.11.2023 01:34:01 | Info | XDSL | VDSL connectivity is down port 1 |
06.11.2023 00:22:32 | Info | XDSL | VDSL connectivity is down port 1 |
06.11.2023 00:15:56 | Info | XDSL | VDSL connectivity is down port 1 |
06.11.2023 00:11:14 | Info | XDSL | VDSL connectivity is down port 1 |
06.11.2023 00:09:19 | Info | XDSL | VDSL connectivity is down port 1 |
06.11.2023 00:05:40 | Info | XDSL | VDSL connectivity is down port 1 |
05.11.2023 23:34:36 | Info | XDSL | VDSL connectivity is down port 1 |
05.11.2023 23:22:29 | Info | XDSL | VDSL connectivity is down port 1 |
05.11.2023 23:20:47 | Info | XDSL | VDSL connectivity is down port 1 |
05.11.2023 23:16:38 | Info | XDSL | VDSL connectivity is down port 1 |
05.11.2023 23:13:00 | Info | XDSL | VDSL connectivity is down port 1 |
05.11.2023 22:41:57 | Info | XDSL | VDSL connectivity is down port 1 |
05.11.2023 22:22:08 | Info | XDSL | VDSL connectivity is down port 1 |
05.11.2023 22:06:55 | Info | XDSL | VDSL connectivity is down port 1 |
05.11.2023 22:01:05 | Info | XDSL | VDSL connectivity is down port 1 |
05.11.2023 22:00:07 | Info | XDSL | VDSL connectivity is down port 1 |
05.11.2023 21:59:02 | Info | XDSL | VDSL connectivity is down port 1 |
05.11.2023 21:57:26 | Info | XDSL | VDSL connectivity is down port 1 |
05.11.2023 21:56:16 | Info | XDSL | VDSL connectivity is down port 1 |
05.11.2023 21:53:42 | Info | XDSL | VDSL connectivity is down port 1 |
05.11.2023 21:51:47 | Info | XDSL | VDSL connectivity is down port 1 |
05.11.2023 21:30:39 | Info | XDSL | VDSL connectivity is down port 1 |
05.11.2023 21:24:20 | Info | XDSL | VDSL connectivity is down port 1 |
05.11.2023 21:20:48 | Info | XDSL | VDSL connectivity is down port 1 |
05.11.2023 21:16:03 | Info | XDSL | VDSL connectivity is down port 1 |
05.11.2023 21:14:45 | Info | XDSL | VDSL connectivity is down port 1 |
05.11.2023 21:08:38 | Info | XDSL | VDSL connectivity is down port 1 |
05.11.2023 20:52:32 | Info | XDSL | VDSL connectivity is down port 1 |
05.11.2023 20:44:40 | Info | XDSL | VDSL connectivity is down port 1 |
05.11.2023 20:21:27 | Info | XDSL | VDSL connectivity is down port 1 |
05.11.2023 20:17:44 | Info | XDSL | VDSL connectivity is down port 1 |
05.11.2023 19:55:25 | Info | XDSL | VDSL connectivity is down port 1 |
05.11.2023 19:49:04 | Info | XDSL | VDSL connectivity is down port 1 |
05.11.2023 19:39:01 | Info | XDSL | VDSL connectivity is down port 1 |
05.11.2023 19:23:50 | Info | XDSL | VDSL connectivity is down port 1 |
01.01.2013 00:01:36 | Info | XDSL | VDSL connectivity is down port 1 |
05.11.2023 18:38:34 | Info | XDSL | VDSL connectivity is down port 1 |
05.11.2023 18:36:14 | Info | XDSL | VDSL connectivity is down port 1 |
05.11.2023 18:32:57 | Info | XDSL | VDSL connectivity is down port 1 |
05.11.2023 18:31:07 | Info | XDSL | VDSL connectivity is down port 1 |
05.11.2023 18:30:14 | Info | XDSL | VDSL connectivity is down port 1 |
05.11.2023 18:27:45 | Info | XDSL | VDSL connectivity is down port 1 |
05.11.2023 18:15:51 | Info | XDSL | VDSL connectivity is down port 1 |
05.11.2023 18:12:31 | Info | XDSL | VDSL connectivity is down port 1 |
on 06-11-2023 08:28 AM
Hi AnnieMin,
How is it this morning?
Chris
Chris, Community Team
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on 05-11-2023 09:17 PM
updates :
The internet totally disconnected since around 7PM this evening, the light flashes amber slowly, sometimes change to white but only last for few minutes then back to amber.
basically we are not able to use internet now.
on 03-11-2023 02:50 PM
Thank you Karl that is understandable.
However I'd like to give some updates here in order to providing some information for you to trace issue.
firstly the connection was down 5 minutes ago
03.11.2023 14:38:15 | Info | XDSL | VDSL connectivity is down port 1 |
secondly now the speed became extremely lower at under 20Mbps
on 03-11-2023 01:40 PM
Hi
no updates as yet. Th fault is still open with Openreach. With the recent storm damage around the country, Openreach may see an increase in fault reports, but will try to get to your line as quickly as they can.
Karl
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 03-11-2023 11:15 AM
good morning,
is there any updates or operation done by openreach?
Speed is still low less than 40M
on 02-11-2023 11:03 AM
Hi
line tests are showing a possible fault. I've logged this to Openreach to take a look.
Check back here in 24hrs and we can get an update for you.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 02-11-2023 10:32 AM
Hi,
I use the replacement router for one day now, there were two times of the dropouts in past 24hours, looks like better than the old one but still not Zero dropouts.
right now the connection speed is low at 39Mbps, fast.com says the same.
So there is still something wrong, please help
on 01-11-2023 09:55 AM
Hi
Ok, to answer your earlier question, with the latest firmware, it is not possible to save or import a configuration file.
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.