Netflix not showing all shows. Thinks I'm in a different region

[sallen0710]

For a few months now when using Netflix on my TalkTalk broadband connection certain shows are not showing up, Lucifer and Merlin as 2 examples. If I connect via mobile data on my phone the shows are there, switch back to WiFi and they go again.

I've spoken to Netflix support who say my public IP address is not in the UK??

I've tried restarting the TalkTalk router, signing out of Netflix but nothing works. I don't use any type of VPN just straight connection to my TalkTalk router.

[Michelle-TalkTalk]

Hi,

Thanks for the update 🙂

Thanks

[sallen0710]

Cheers @Skynet_TX a 30 minute reset of the router seems to have brought Netflix back home. Let's see how long it lasts!

[Michelle-TalkTalk]

Morning,

Have you tried powering down the router for a full 30 minutes as this will reset the current session?

Thanks

[Skynet_TX]

Well that would suggest your public IP is fine then (TalkTalk in the UK). You could try switching your router off for over 30 minutes to get a new session, no guarantee that will get you a new IP address, but might be worth a try, just to see if that resets anything.

[sallen0710]

Hi @Skynet_TX ,

Yes, it's all correct. TalkTalk in the UK.

S

[Skynet_TX]

Hi @sallen0710,

If you go to this site : https://router-network.com/tools/what-is-my-isp

Does it say that your ISP is TalkTalk, and does the map show somewhere in the UK