Netflix says we're using a proxy but we're not, content is blocked

[edwardwalk2]

Netflix is blocking content across all devices and saying we're using a VPN when we're not and never have. From googling, this is an IP address issue. Anything we can do? 

[Michelle-TalkTalk]

Hello,

How are you getting on? Did you try powering down the router for a full 30 minutes as this will reset the current session?

Thanks

Michelle

[Sidious]

It's probably because the IP address allocated to your internet connection is one that's wrongly listed by Netflix as a proxy IP. They have been told numerous times to check the accuracy of their proxy lists (from other ISP users as well as TT).

But, as fr8ys says, the quickest solution is to turn off the router for about 30 or so minutes. Hopefully that will allocate you an IP address from a different range which Netflix DON'T regard as a proxy.

[fr8ys]

Try turning your router off.

If that does not work, turn off for 30 minutes.

Try a pin hole reset to the router.

Hopefully one of these will reset your IP address.