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Broadband help

For queries about your TalkTalk broadband service.

Network connectors problem

vikki4
First Timer
Private Message

on ‎06-02-2022 10:15 PM

Message 3 of 3

Hi, my power line adaptors are no longer working, so I am unable to use talk talk TV. Is there a way I can get a replacement please? Thank you

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2 REPLIES 2

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎07-02-2022 11:00 AM

Message 1 of 3

Hi @vikki4

 

Your adapters are about 6 years old, I'll get a replacement set out to you.

 

Thanks  

 

Karl.

 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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KeithFrench
Community Star
Private Message TalkTalk

on ‎07-02-2022 09:53 AM

Message 2 of 3

This all depends on TalkTalk & where you got them from. I have asked one of TalkTalk's support to pick your thread up and confirm this for you.

They aim to respond within 48 hours (Monday - Friday), but if more urgent you can always try the Service Centre. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk have responded to you, otherwise, this will just put you further down the queue.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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