Network unstable

[cymro]

Hi I got wireless security cameras I've had nearly 12 months ran no problems .now I keep getting message network unstable .I have put WiFi to diff channels trying to eliminate error .l have to reboot app also ive reset router .I rang talk talk. A tech.agent fiddled around now it's worse.. any one got any ideas ?

Thanks 

[cymro]

Hiya Debbie that would be brill thanks 

[Debbie-TalkTalk]

Hi cymro

I can send a replacement router for testing so we can rule this out. Would you like me to arrange this?

Thanks

[cymro]

Hi thanks .last night I lost all WiFi on 2.4ghz band 

Router says it's broadcasting but nothing to anything upon 2.4 band 

Do u think router faulty ?

[Debbie-TalkTalk]

Hi cymro

The WIFI optimisation has been switched off, please let us know how the connection compares.

Thanks

Debbie

[cymro]

Hi Chris please try I have manually set channel thanks 

[Chris-TalkTalk]

We could try disabling wifi optimisation, this will stop the wireless channel changing automatically and allow you to manually select your own wifi channel. If you'd like us to do this please let us know

Chris

[cymro]

Hi after bit more help .I've noticed red light on router couple times this afternoon changes to white ..just tried to add another camera to system .I'm doing wirelessly .camera is right next to router just to test .error message can not join network check password .I know it's ok .move camera nearer  it's right next to router 

Just checked speed 

 down 44.3 up 16.9 

any ideas  thanks 

[Chris-TalkTalk]

OK thanks. I'll start the firmware update now, please don't switch off your router

Chris

[cymro]

Hi I see message on camera app home page in go on to view says network unstable also as a thought you tube takes a while to load on smart TV just rotating circle .TV is ethernet connected by doing speed test I've noticed really slow speeds 

Please try update now thanks

[Chris-TalkTalk]

Hi cymro,

Would you like me to update your firmware now, it can take up to 10 minutes to complete?

Where do you see the network unstable message?

Chris

[cymro]

Hi please try .when I spoke to tech support they said they were updating all they did was make it worse 

Could u briefly explain what meant network unstable thanks 

[Michelle-TalkTalk]

Hello,

Thanks for confirming. We have a new version of firmware for the Sagemcom router. Would you like us to update the router firmware to see how this compares?

Thanks

[cymro]

Hi Michelle does this help talktalk wifi hub  sagem version sg4k100136

[Michelle-TalkTalk]

Hello,

I'm sorry to hear this. Can I just confirm, which router are you currently using please? (make and model)

Thanks