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Broadband help

For queries about your TalkTalk broadband service.

New Router Needed

ThereseSeward
First Timer
Private Message TalkTalk

on ‎20-05-2024 12:48 PM

Message 5 of 5

Hi

 

my TALKTALK0C3E2E router has stopped working. Over the past few days it has faulted and a reboot has fixed the problem. This happened about 3 times. Now it doesn't work at all. It's completely dead.

 

Would it be possible for you to send me a new one?

 

Thanks.

 

Therese

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4 REPLIES 4

Anonymous
Not applicable
Staff
Private Message
In response to ThereseSeward

on ‎22-05-2024 10:55 AM

Message 1 of 5

Hello,

 

Just checking back in to see if this has arrived?

 

Michelle 🙂

 

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Debbie-TalkTalk
Support Team
Staff
Private Message
In response to ThereseSeward

on ‎20-05-2024 01:04 PM

Message 2 of 5

Hi ThereseSeward

 

You're welcome 🙂

 

Debbie

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ThereseSeward
First Timer
Private Message TalkTalk

on ‎20-05-2024 12:55 PM

Message 3 of 5

Thanks for the speedy reply Debbie. Much appreciated!

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎20-05-2024 12:54 PM

Message 4 of 5

Hi @ThereseSeward 

 

I'm really sorry to hear this.

 

I've ordered you a new router, please allow 24-48hrs for this to arrive.

 

Please let us know how you get on.

 

Thanks

 

Debbie

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




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