New Router please

[MrBDad]

Please can you send me a new router, as my old one has broken.

Can you confirm how long this will take to reach me?

Many thanks

[Debbie-TalkTalk]

Hi @MrBDad 

I'm so glad to hear this, thanks for letting us know 🙂

Debbie

[MrBDad]

The new router arrived yesterday and is all up and running. Thank you Debbie!

[Debbie-TalkTalk]

HI @MrBDad 

No problem 🙂

Please let us know how you get on.

Thanks

Debbie

[MrBDad]

Many thanks for your help Debbie.

[Debbie-TalkTalk]

Hi @MrBDad 

Thanks for the Private Message.

I've ordered the replacement router, please allow 24-48hrs for this to arrive.

Debbie

[Debbie-TalkTalk]

Hi @MrBDad 

Yes we can send a new router. Please can you send me a Private Message to confirm the account holders name and also your name?

I can then order the router for you.

Thanks

Debbie

[MrBDad]

Hi Michelle

This is MrBDad's daughter here. The old router has suffered water damage, so needs replacing please.

Are you able to confirm once this has been sent please, as I will need to go and set it up for him.

Many thanks

[Michelle-TalkTalk]

Morning,

I'm sorry for the delay. We can send a replacement router but can I just confirm what has happened to the orginal router please? Will it not power on? Have you already tried factory resetting the router? Once we've confirmed this then we can send a replacement router for testing purposes.

Thanks

Michelle

[MrBDad]

Thanks for your advice. I have accessed my daughters internet at her house to try and do an online chat, but that doesn't seem to work at the moment due to a backlog. Due to last weeks storm I expect. This was my last ditch attempt.

[Gliwmaeden2]

Staff won't pick this up before Monday, @MrBDad.

It usually takes a couple of days but we are now into the Xmas post period.