That very much depends on what package you are on (Full Fibre, Fibre To The Cabinet & Copper Wires to the house, or old copper wires from your exchange), plus why they have sent it? What router do you currently have & why did TalkTalk say that they would send the new hub out?
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here
How to contact TalkTalk Broadband - TalkTalk Help & Support
