New broadband router

[lucyh14]

How do I go about getting a new broadband router as an existing customer?

[Karl-TalkTalk]

Hi

As you have migrated from Shell recently, we have a dedicated Migration Team to assist with any issues.

You can reach the Team by Calling 0345 172 0088 and requesting to speak to the Shell Migration Team, or alternatively, you can find Live Chat to the Migration team at the link below :

https://talktalk.co.uk/migration
 

We regret that we are unable to assist Shell Migrated customers via the Community at this time, and do hope to offer support in the near future.

Regards,

Karl. 

[lucyh14]

Yes that’s correct

[Karl-TalkTalk]

Hi

Have you recently migrated from Shell ?

Thanks  

Karl. 

[lucyh14]

Hello,

I’ve updated this on my profile now!

Thanks!

[Karl-TalkTalk]

Hi

Can you please update your Community Profile to include your

• Name
• TalkTalk Telephone number or Account number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Karl 

[lucyh14]

During house renovations it has been damaged unfortunately! It’s still working currently but need to replace it

[Karl-TalkTalk]

Hi

What is wrong with your current router ?

Karl.