New broadband router
on 06-12-2024 11:08 AM
Message 8 of 8
How do I go about getting a new broadband router as an existing customer?
Lucy Creedon
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7 REPLIES 7
on 06-12-2024 11:36 AM
Message 1 of 8
Hi
As you have migrated from Shell recently, we have a dedicated Migration Team to assist with any issues.
You can reach the Team by Calling 0345 172 0088 and requesting to speak to the Shell Migration Team, or alternatively, you can find Live Chat to the Migration team at the link below :
https://talktalk.co.uk/migration
We regret that we are unable to assist Shell Migrated customers via the Community at this time, and do hope to offer support in the near future.
Regards,
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on 06-12-2024 11:33 AM
Message 2 of 8
Yes that’s correct
Lucy Creedon
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on 06-12-2024 11:27 AM
Message 3 of 8
Hi
Have you recently migrated from Shell ?
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on 06-12-2024 11:26 AM
Message 4 of 8
Hello,
I’ve updated this on my profile now!
Thanks!
Lucy Creedon
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on 06-12-2024 11:22 AM
Message 5 of 8
Hi
Can you please update your Community Profile to include your
- Name
- TalkTalk Telephone number or Account number
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
Thanks
Karl
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on 06-12-2024 11:17 AM
Message 6 of 8
During house renovations it has been damaged unfortunately! It’s still working currently but need to replace it
Lucy Creedon
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on 06-12-2024 11:14 AM
Message 7 of 8
Hi
What is wrong with your current router ?
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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