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Broadband help

For queries about your TalkTalk broadband service.

New modem not received

michellegee
First Timer
Private Message TalkTalk

on ‎27-12-2023 02:09 PM

Message 2 of 2

Hi

I was told when I upgraded six months ago that I would receive a new modem. Still waiting. Can someone advise please, still intermittent problems with this old one and I sit right next to it.

Thanks

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1 REPLY 1

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎28-12-2023 09:12 AM

Message 1 of 2

Hi

 

A router is normally only provided at upgrade, if your current router is not compatible.

 

As you are seeing wifi issues with your current router, I'll get a replacement out to you.

 

Thanks  

Karl. 

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