For queries about your TalkTalk broadband service.
on 12-12-2023 07:42 PM
I have intermittent broadband, going off around x3 per hour! Outreach have just tested my line and say there is no issue, it must be my router. How do l get a new one?
on 18-12-2023 10:54 AM
Hi lh_humble74
Have you received the router?
on 15-12-2023 09:12 AM
Hi lh_humble74
Thanks for updating your Community Profile.
The replacement router is on its way, please allow 24-48hrs for this to arrive.
Let us know how the connection compares with this router.
Thanks
Debbie
on 13-12-2023 07:08 AM
Hi lh_humble74
I'm sorry to hear this.
Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.
Thanks
Debbie