New router

[lh_humble74]

I have intermittent broadband, going off around x3 per hour!  Outreach have just tested my line and say there is no issue, it must be my router.  How do l get a new one? 

[Debbie-TalkTalk]

Hi lh_humble74

Have you received the router?

[Debbie-TalkTalk]

Hi lh_humble74

Thanks for updating your Community Profile.

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[Debbie-TalkTalk]

Hi lh_humble74

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

Thanks

Debbie