No VPN connection day2

[Sujal]

Company VPN has stopped working on on my talktalk WiFi. No push notifications in the VPN app

- works on hotspot from mobile phone

- restarted router, still doesn't work.

- tried 8am and 5pm, spent whole day yesterday, today morning the same issue continues

- all other WiFi seems ok

looks like talk talk specific issue, 

[Debbie-TalkTalk]

Hi @Sujal 

Is everything working ok now?

Our Devices Team have asked if you are able to confirm your VPN Protocol/SW Version, as this will help our Devices Team with their investigations?  

[Debbie-TalkTalk]

Hi @Sujal 

I've made a change this morning, please can you retest?

[Debbie-TalkTalk]

Hi @Sujal 

I'm sorry for the delay.

We are waiting for an update from our Devices Team. As soon as we receive an update then we will post back here.

Thanks

Debbie

[Sujal]

still waiting ...

[Michelle-TalkTalk]

Hello,

We're hoping to have an update by this afternoon.

Thanks

Michelle

[Sujal]

hope it will be sorted soon, please

[Debbie-TalkTalk]

Hi @Sujal 

I'm really sorry about this.

Our Devices Team are currently looking into this issue and I should have further updates later today.

I will post back on this thread.

Thanks