No b'band for 3 weeks! No engineer on the horizon!!

[FedupinReading]

I need a reliable  TT engineer to come to my property on Tues 17 Dec AFTER 3:45 pm or Wednesday 18 Dec BEFORE 2:45 pm or AFTER 3:45 pm to ensure I am getting the internet which I have been without for at least 3 weeks!  when I did have it last, it was just a trickle fading in and out.  On 4 Dec I phoned and after several checks the Customer Services (oxymoron?) lady scheduled an engineer for the next day.  He/she didn't show up without a reason or indication so we are still without a service.  Fortunately, we have been away  so have reliable service from another supplier but are going home on Tues.

  HELP!!

[Michelle-TalkTalk]

Good morning,

I'm sorry to hear this.

Can you please update your community profile to include your:

• Name
• Telephone number or Account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[Gliwmaeden2]

Once it's resolved there should be automatic compensation for total loss of service and the no show engineer, @FedupinReading:

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

However staff are not back on here till Monday. There may still be time to book in the engineer then for midweek, but the available times will be less specific than you are asking - all of a morning or an afternoon usually needs to be kept available. 

Staff will need to identify your account, so make sure that your Talktalk phone number or account number is entered in the profile area. Go via your avatar, settings,  drop down menu. 

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