No blue light on router (Wi-Fi Hub v1.05t)

[dennisl]

This morning there was no internet connection or blue light showing on the router.
After re-booting the router, the internet came back on , but the blue light is still off.
Everything looks ok in the router dashboard.
I'd like to restore the blue light though and would appreciate your advice on this.

Thanks

[Debbie-TalkTalk]

Hi Dennis

That's great news, thanks for letting me know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

[dennisl]

The new router is working fine.

Many thanks

Dennis

[Debbie-TalkTalk]

Hi dennisl

Thank you 🙂

Debbie

[dennisl]

Thanks Debbie.

I'll advise on this asap.

[Debbie-TalkTalk]

Hi dennisl

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[dennisl]

Yes please.

Many thanks for your assistance.

[Chris-TalkTalk]

OK, thanks for trying. We can send another router, would you like us to arrange this?

Chris

[dennisl]

I reset the router, but the blue light is unfortunately still not showing.

[Chris-TalkTalk]

Thanks, could you try resetting the router to factory default settings, this should hopefully fix the light issue - Restore your router to factory settings - TalkTalk Help & Support

Chris

[dennisl]

Profile updated, as requested.

[Chris-TalkTalk]

Hi dennisl

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris