No broadband since Jan 17, a dozens calls, message chats later - final result cancellation

[noah2023]

The process of getting the service running has been a catalog of errors. 

You need to do better talk talk. Handing people from support team to support team is not a way to manage customers or resolve the faults.

[Arne-TalkTalk]

Thanks for the update, Sorry you have decided to leave. cancellation is due for 1st March. 

[noah2023]

It's ok I finally managed to leave - phew that was so difficult and timeconsuming !

[noah2023]

Is there any way to cancel my account via community ?

[noah2023]

Hi Michelle,

I am having real issues trying to cancel the service. Was told I could not do through chat last night. Was put on automated queue for a call back - no call back.

Called this morning, got through to retention, have been on hold for 10 mins !

Can you help me cancel ?

thanks

[Michelle-TalkTalk]

Hello,

I'm really sorry to hear this. Would you like us to look into this for you here on the Community? Would you be able to provide a bit more information please. Has the engineer installed your connection but this is not working?

Thanks